Privacy Policy
Last updated: July 3, 2026
At Botox and Fillers — Dr. Catalina Henao Grajales we respect and protect the privacy of our patients and website visitors. This Policy describes what information we collect, how we use it, and what rights you have over your personal data.
1. Data Controller
Dr. Catalina Henao Grajales
Edificio Forum, Cl 7 S 42-70, Office 1001
Medellín, Antioquia, Colombia
Phone: +57 313 670 9501
Email: catalinahenaomedicaestetica@gmail.com
2. Information we collect
- Contact data: name, phone, email, city — when booking appointments or requesting information
- Clinical data: medical history, allergies, previous treatments, clinical photos — only if you are a patient and with signed informed consent
- Navigation data: IP, browser type, pages visited — through Google Analytics, Meta Pixel and Microsoft Clarity with anonymized IP
- Cookies: technical and analytical to improve browsing experience
3. Purpose of processing
- Manage medical appointments and consultations
- Provide aesthetic medicine services
- Send information about treatments you have requested
- Analyze website usage to improve content
- Comply with legal obligations (Law 1581/2012 Colombia)
4. Third-party sharing
We do not sell or share your personal data with third parties except:
- Technology service providers: Google (Analytics), Meta (Pixel), Microsoft (Clarity) for anonymized web analytics
- Health authorities: when required by law
- Medical insurance: only with your prior authorization
5. Data retention
- Contact data: until you request removal or 2 years without interaction
- Clinical records: minimum 15 years per Colombian Resolution 1995/1999
- Analytical data: up to 14 months (Google Analytics policy)
6. Your rights
You may exercise the following rights by writing to catalinahenaomedicaestetica@gmail.com:
- Access: know what data we have about you
- Rectification: correct inaccurate or outdated data
- Deletion: request removal of personal data
- Objection: refuse specific data processing purposes
- Consent withdrawal at any time
7. Data security
We implement technical, administrative and physical measures to protect your data: SSL/TLS certified hosting, encrypted passwords, restricted access to clinical records, medical biosafety protocols and periodic backups.
8. Cookies
This site uses technical cookies necessary for its operation and analytical cookies (Google Analytics 4, Meta Pixel, Microsoft Clarity) to understand how our visitors use the site. You can disable them from your browser settings.
9. Minors
We do not collect data from persons under 18 without explicit consent of their parents or legal guardians. Aesthetic treatments in minors require written authorization from legal representatives.
10. Policy changes
We reserve the right to update this Policy. The current version will always be available on this page with the last updated date. Significant changes will be notified to active patients.
11. Contact
For questions about this Privacy Policy or to exercise your rights:
📧 catalinahenaomedicaestetica@gmail.com
📱 +57 313 670 9501
📍 Edificio Forum, Cl 7 S 42-70, Office 1001, Medellín
Applicable regulation: Colombian Law 1581/2012 (Habeas Data), Decree 1377/2013, Resolution 1995/1999 (Clinical Records).